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Job Details

VP Process Engineering

Company name
Charter Communications

Stamford, CT, United States

Employment Type

Clevel, Executive, Engineering, Project Management, 100k

Posted on
Jan 07,2019

Valid Through
Apr 22,2019

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JOB SUMMARYThe VP, Process Engineering provides leadership, vision, and strategy to support the implementation of all Field Operations initiatives/projects. Oversees process design, tool implementation, and operational standards for Field Operations. Works to align various legacy company processes and tools to the Charter standard. Ensures continuity of operations through effective project planning and thoughtful change management. Drives operational excellence by identifying opportunities through business analysis and tool/system compliance. Plays a critical role in the identification and substantiation of tools needed to improve the efficiency of the workforce. Working cross-functionally across the organization identifies operational opportunities and drives value-added change, including process improvement, cost control, policy compliance, operational readiness, and customer experience improvement. Partners with the Field Operations executive management team regarding key strategic issues as well as executives from across Charter’s business groups to identify and implement strategic initiatives aimed at improving the Field Operations service experience. MAJOR DUTIES AND RESPONSIBILITIESManages a staff of experienced project managers, process engineers and business analysts in support of Field Operations initiatives. Implements and adheres to the project/process methodology and plan defined by management, in order to mature the organization’s ability to deliver high quality service.Supports management of project activities to champion customer and company objectives. Ensures all projects incorporate knowledge management tasks in order to deliver high quality knowledge to staff as a project deliverable. Supports Field Operations leadership in implementing and managing tools to help drive a metrics based, performance driven culture.Effectively communicates and encourages peer-to-peer networking within and across the department. Works to discuss and resolve employee work issues and concerns and provides continual feedback regarding the staff’s individual performances. Establishes controls that staff adheres to policies, procedures, and methodologies defined by management.Promotes values, philosophies, and tools for driving improvement.Establishes controls to ensure projects are delivered with quality solutions on time and within budget to meet sponsor expectations/needs.Maintains current knowledge of project management tools and methodologies.Establishes timely/consistent communication of status and critical issues of all projects/programs thatare managed under the group’s direction.Utilizes management tools to monitor and manage key performance indicators.Manages contractors and consultant organizations supporting the delivery Field Operations projects.Collaborates with Business Planning to prepare/manage operational budgets and variances, conduct return on investment analysis on operational initiatives and track/report on variances.REQUIRED QUALIFICATIONSSkills/Abilities and Knowledge Exceptional management ability and can develop and energize a multi-disciplined organizationExcellent interpersonal skills and ability to effectively communicate with peers, sponsors, staff, senior management, vendors, and contractorsAbility to present and discuss technical, functional and management information in a clear and concise way that explains complex topics; is persuasive and promotes consensusStrong analytical, problem-solving and conceptual skillsAbility to perform multiple tasks and adjust priorities based on workload and direction from management and customerExpertise in formal project management methodologies and their implementationExperience managing projects in an Agile development organization (PMI-ACP certification a plus)Excellent presentation and facilitation skillsDemonstrated ability to resolve roadblocks to delivery in multi-organization teams where no directmanagement responsibility existsRelated Work Experience Number of Years Business strategy development experience 10Project/program management experience 12Facilitation/leadership experience 7Experience in either of the following:IT or business unit management7 Large-scale process development and implementation10 PREFERRED QUALIFICATIONSSkills/Abilities and Knowledge Demonstrated organizational management skills in a highly complex, fast growing environment, including personnel management (hiring, recruiting, staffing, mentoring, coaching and reviewing), budget management and business planningHighly flexible, creative and inquisitiveProven experience interfacing with senior/executive leadersBroad understanding of business processes, challenges and opportunitiesBroad experience in the introduction of new technologies and standardsAbility to effectively adapt to and apply rapidly changing technology to business needsStrong financial acumenExperience with managing projects following a quality control programExperience in organizing, planning and executing large-scale projects from conception through implementation, involving internal personnel, contractors, and vendors; ability to analyze project needs and determine resources needed to meet objectivesFull project life cycle experience with both custom development and package-based application deployment, including experience working within a formal systems development life cycle methodologyExperience in business process re-engineering or process improvement desirable, involving broad-based information systems and utilizing tools and techniques to effect business changeExperience creating, justifying and managing large multi-million dollar operating budgetsEducationMaster’s of Business Administration degree WORKING CONDITIONSOffice environmentExposure to moderate noise levelsTravel 25% - 50%,employmentType:Full Time,identifier:233376BR,industry:Operations/General, Project/Program Management, Strategic Planning,title:VP, Process Engineering,url:,hiringOrganization:{@type:Organization,name:SPECTRUM},jobLocation:{@type:Place,address:{@type:PostalAddress,addressLocality:Stamford,addressRegion:Connecticut,addressCountry:United States,streetAddress:400 Atlantic St,postalCode:06901}}}

Company info

Charter Communications
Website :

Company Profile
Spectrum Business has faster Internet, advanced voice services and more HD for your business. Spectrum Business Internet is made to keep your workforce connected with the fastest speeds, plus NO Contract, NO Hidden Fees, & NO Taxes! Only $39.99/mo when bundled. Spectrum Business Voice-Unlimited Long Distance plus advanced Business Calling Features. Only $29.99/mo. with NO Fees. NO Taxes. NO Contract.

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