CYNET SYSTEMS INC.
New Orleans, LA, United States
The purpose of the role is to manage the implementation of links from customer or 3rd Party environments into the clients standard tools & processes.
Acting as an analyst accountable to design the Interface solution that the Engineering department has responsibility for.
Scope Of Activities Within Such Projects Are:
Customer requirements collection & gap analysis
Creation of Business Requirements Definition documents
Process flow of customer workflow with client workflow
Data mapping of customer workflow with client workflow
Coordination of connectivity setup
Technical implementation / provisioning
Documentation (Field maps, Tech Arch, Support Model, Project Plan Updates, MTP Docs)
Actively participate in all aspects of testing from integration through UAT
Test plans and pre-CAT/integration testing execution
Consultancy/Support for CAT/UAT
Go-live readiness and MTP
Stabilisation support & handover to management support
Application Experience Orchestration, Asset Management, Event Management
Strong MS Excel
MS SQL databases
Excellent communication skills
Knowledge of data preparation, deployment and analysis
Knowledge of ITSM incident management processes
Basic project management experience
Experience working with clients to define requirements
Process flow experience
Ability to work with large worldwide virtual cross-functional teams
Knowledge of Managed Services processes to interface with support teams
Helpdesk, Operations Bridge and global engineering or development teams:
Project Management of workflow interface development
Knowledge of change/problem/request management processes
ServiceNow Admin certification is an asset
ServiceNow integration knowledge
Data mapping experience
Web services development experience
Web services integrations using SOAP and REST
BizTalk 2010 or other middleware
CYNET SYSTEMS INC.
Website : http://www.cynetsystems.com/new/
Cynet Systems was recognized as one of the fastest growing companies in Virginia. It was awarded the Fantastic 50 Award for the highest overall growth. We have been consistently recognized as the Top North America Supplier- GOLD Star Partner for the last four years by one of the top 5 IT Services Company in the world. Our specialties in staffing and recruiting include the following: Infrastructure Consulting, Engineering Consulting, IT Consulting, Health care & Life Sciences Consulting, Federal Consulting and Corporate Recruitment With a specialized recruiting army, we have developed a network of professionals who are poised to serve your need. In 2015, Cynet was recognized as the #1 Infrastructure Supplier for North American Region by a top IT Services Company. Whatever the need, our specialists deliver!