Seattle, WA, United States
Manager, Finance, Engineering, Business Analyst
Aug 05, 2020
Nov 18, 2020
Business Analytics Manager ','20000LB5','','English','English','!*!
At Oracle Cloud Infrastructure (OCI), we build the future of the cloud for Enterprises as a diverse team of fellow creators and inventors. We act with the speed and attitude of a start-up, with the scale and customer-focus of the leading enterprise software company in the world.
Values are OCI’s foundation and how we deliver excellence. We strive for equity, inclusion, and respect for all. We are committed to the greater good in our products and our actions. We are constantly learning and taking opportunities to grow our careers and ourselves. We challenge each other to stretch beyond our past to build our future.
You are the builder here. You will be part of a team of really smart, motivated, and diverse people and given the autonomy and support to do your best work. It is a dynamic and flexible workplace where you’ll belong and be encouraged.
The Customer Success and MCS Analytics Team is responsible for developing insights, analytics, and reporting that:
Increase customer usage, renewal rates and satisfaction,
Decrease customer churn, and
Optimize allocation of resources in the pursuit of 1 and 2.
The ideal candidate to lead this team will have outstanding analytical skills, excellent business acumen, superb communication skills and experience building and leading high-performing teams. Deep expertise in analyzing large datasets and a proven track-record of delivering results in fast-paced and organizationally matrixed environments are also required.
Provide data-driven insights and recommendations for overall organization (Customer Success and Managed Customer Services - MCS) organization to prioritize investments, resulting in: reduced customer churn, higher renewal rates, improved customer satisfaction metrics, faster onboarding, higher utilization rates, higher adoption rates.
Develop reporting based on analysis that shows the impact of TAM support/investment. Reporting should also show individual TAM effectiveness / performance.
Develop reporting for Operations Support organizations based on KPIs derived from analysis that show real-time and historical performance trends. Reporting and analysis should show effectiveness of program implementation and team/individuals.
Partner with Data Warehouse, Finance and relevant stakeholders to ensure continued evolution of reporting dashboards that ensure consistent and accurate reporting across OCI and Corp and provide self-serve platform for research and analysis. This role/team is the primary communication point between Customer Success/MCS and key stakeholders to ensure org priorities are reflected in OCI/corp reporting and ensures that tools and platform meet org needs.
Trains organization and evangelizes tools to ensure consistency / accuracy and builds organizational capability for self-serve data retrieval and analysis to scale actionable insights.
Deliver on ad hoc inquiry/analysis and reporting requests from CEOs/OCI Exec LT and coordinate with stakeholders.
15 years of experience in business analytics, management in tech industries
Expertise in data modeling, developing analyses and communicating results in a variety of formats:
written – developing reports, documents, presentations
verbal – presentation in meetings to a variety of stakeholders at all levels and functions
Experience leading high performing teams, performance management, acquiring and developing top talent
Degree in Engineering, Finance, Business or related subject required; Master of Business Administration preferred
Cloud experience required
Outstanding written and verbal communication skills; experience presenting to and engaging with executive audiences
Project management skills to lead projects and generate clarity with cross-functional teams.
','!*!Manage a team that designs, develops, troubleshoots and debugs software programs for databases, applications, tools, networks etc. As a manager of the software engineering division, you will apply your knowledge of software architecture to manage software development tasks associated with developing, debugging or designing software applications, operating systems and databases according to provided design specifications. Build enhancements within an existing software architecture and suggest improvements to the architecture. Manages and controls activities in multi-functional areas of sections. Ensures appropriate operational planning is effectively executed to meet Corporate specifications. Demonstrated leadership and people management skills. Strong communication skills, analytical skills, thorough understanding of product development. BS or MS degree or equivalent experience relevant to functional area. 4 years of software engineering or related experience.Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.
','Product Development','','US-WA,Washington-Seattle','US-Colorado, US-Washington','','Regular Employee Hire','Oracle','Business Analytics Manager
Website : http://www.oracle.com