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Job Details

Director Engineering - Billing Event Processing Platform

Company name
Twilio Inc

Remote, OR, United States

Employment Type

Engineering, Manager, Executive

Posted on
Jul 21, 2020

Valid Through
Nov 03, 2020

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Because you belong at Twilio

The Why, Who, What and Where

Twilio is looking for a talented and experienced senior engineering leader. You would lead, manage and grow the Billing Event Processing organization at the heart of Twilio’s Billing Platform. As Billing Platform focuses on delivering the mission of becoming a trusted platform enabling Twilio’s revenue growth, we will need a scalable micro-transaction processing system that drives our billable event processing for real-time messaging, voice and video events to invoicing contracted customers. Our vision is to create a micro-transaction billing system which accommodates the globally and localized needs of all Twilio product pricing, packaging and bundling. This senior leadership role reports into the Head of Engineering for Billing and Pricing Platforms.


You have a track record of leading distributed systems engineering and operations teams in software companies.

Experience with distributed systems in large install environments.

You have extensive

technical expertise in high fidelity data pipelines and data processing systems

You are highly data driven in decision making and understand what makes good input and output metrics and the mechanisms to support them.

Experience building engineering teams from scratch. Strong focus on org structure and shape hygiene.

You are passionate about engineering hygiene and operational excellence. You have the know-how to build an engineering organization that delivers it. You focus on quality through metrics-based defect tracking and pride in delivery.

You have expertise with agile methodologies, continuous integration, and test automation.

You are a strategic thinker as it relates to scale and removing humans from the loop. You thrive when operating in broad scope, from conception through continuous operation of 24x7 services to defined SLA’s.

You distill complex and ambiguous situations into aligned priorities with actionable plans for your team. Focus on the customer and business outcomes.

Excellent communication and interpersonal skills, ability to be personable yet persistent. You are able to articulate the “why” for a team’s priorities and the customer impact.

Proven track record of meeting business targets.


EMPOWER OTHERS: Curate, lead and grow a team of passionate engineers. Provide support and guidance that enables the team to self-organize and to achieve sustained high velocity and predictability.

DRAW THE OWL: Deliver engineering plans and architecture for a micro-transactional billing processing system that is able to support the real-time requirements of pay-as-you-go and a credits system as well as invoiced customers.

EMPOWER OTHERS: Help employees grow through career development, coaching, and mentoring while guiding senior contributors to maximize their potential. You'll provide a clear path for progression through personal development plans, defining goals, perform evaluations, and collaborate with employees on their objectives. Most of all, ensure employees are having fun with their work.

BE AN OWNER: Own, operate, and maintain your team’s services. Employ Agile methodologies to continuously deliver value to customers. Enhance and maintain a rotating on-call incident escalation and response process.

BE BOLD: Be a leader of a critical part of Twilio’s senior engineering team and contribute to Twilio’s overall billing and pricing platform strategy

DON'T SETTLE: Collaborate on roadmaps with Product Managers, Architects, and Tech Leads to ensure the organization has clear direction and priorities related to performance metrics that track business performance.

BE INCLUSIVE: Act as an ambassador for Twilio, recruiting and motivating top talent


This position will be located in either a remote Pacific or Mountain Time Zone location, or Denver, Colorado office. With the latter, you will enjoy our office perks: catered meals, snacks, game room, ergonomic desks, bi-weekly All Hands and more. What you will also get to experience is a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience, understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves.

About us:

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Company info

Twilio Inc
Website :

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