Honolulu, HI, United States
It, Bluecollar, Telecom, Engineering
VoIP Engineer Government)
Experience and Skills:
Supports voice engineering initiatives for all project-related and ongoing operations support for voice communications services.
Implements and troubleshoots enterprise Voice-related solutions/incidents/system outages
Participates in the design and implementation of the Cisco Unified Communications Manager (CUCM) platform and related technologies
Provisions voice services for new users
Documents, monitors, and audits network infrastructure
Creates and tracks performance metrics and adjusts network design accordingly
Performs routine maintenance on network devices and applications.
Provides third-level network engineering support – Help Desk escalation calls; including occasional after hours support.
Works with IT team on large projects
Able to prioritize and execute tasks in a high-pressure environment.
Ability to read and interpret technical documents and procedure manuals.
Strong interpersonal skills, oral communication skills, and proven analytical and problem-solving abilities.
Strong understanding of the organization’s goals and objectives.
Ability to conduct research into IP telephony issues and products.
Strong customer service orientation.
Experience working in a team-oriented, collaborative environment.
Solid understanding of LAN concepts – IP routing protocols (OSPF, EIGRP) and switching technologies (VLANs, Spanning Tree, etc..)
In-depth knowledge of Security Devices (Cisco ASA)
Experience with remote access VPN connections
Knowledge and hands-on experience in a large-scale enterprise network
2-3 years of experience, including a background in: • CCNP Collaboration • Cisco Unity, UCCX scripting, Call manager • T1/E1/PRI and SIP circuits, ISDN, PBX's, SRST, H323, MGCP, CSU/DSU's and Gateway's
Education: Bachelor’s degree in computer science, electronics engineering or other engineering or technical discipline is required. Eight (8) years of additional experience can be considered in lieu of a bachelor’s degree.
Required Clearance: Must be able to obtain and maintain Secret Clearance
AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V
Website : http://www.att.com
AT&T is bringing it all together for our customers, from revolutionary smartphones to next-generation TV services and sophisticated solutions for multi-national businesses. For more than a century, we have consistently provided innovative, reliable, high-quality products and services and excellent customer care. Today, our mission is to connect people with their world, everywhere they live and work, and do it better than anyone else. We're fulfilling this vision by creating new solutions for consumers and businesses and by driving innovation in the communications and entertainment industry.