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Job Details

Customer Engineer

Company name
Vertiv Co.

Kansas City, MO, United States

Employment Type

Help Desk, Customer Service, Engineering

Posted on
Feb 01,2019

Valid Through
May 17,2019


Customer Engineer','1900000307','United States-Missouri-Kansas City','','Technician','Feb 1, 2019','!*!Vertiv is the world's leading supplier of computer support systems, precision air conditioning and power protection systems. The company has more than eleven manufacturing facilities along with a worldwide network of sales offices, distributors and service centers covering more than 100 countries.

Job Summary

A Customer Field Engineer is responsible for the installation, preventive maintenance, scheduled and emergency services on UPS equipment serviced by Liebert.  The CE is required to establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate.  A company vehicle, laptop, smartphone, and tools will be provided. Benefits provided include: health insurance, prescription plans, dental, vacation, paid holidays, 401K and Profit Sharing. We provide an elaborate training program for new hires which requires travel to Columbus, Ohio as needed. Must live or relocate within 40 miles of Kansas City, MO.

Associates degree in Electronics or military electronics training preferred

4 years of hands on electronic experience

Familiarity with electrical/electronic test equipment and fundamentals

Ability to read and interpret electrical line diagrams and blueprints

Working knowledge of OHM's law and electronic theory

Ability to evaluate the operating conditions of equipment

Standard computer skills including MS Outlook, Word, and Excel

Mechanical aptitude

Clear, concise, written and verbal communication skills

Ability to interact comfortably with all levels of internal and external customers

Must have the ability and self motivation to manage one's own schedule','!*!Requirements

Render technical on-site and phone assistance to customers

Perform general and preventive maintenance on UPS systems

Respond to emergency calls at customers request

Strive to provide all customers a 'first time fix' for their equipment

Provide accurate and timely communication to internal and external customers

Keep current on Safety Field Change Notices and Service Tips

Provide accurate and timely reporting of time cards, expense reports, etc.

While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell.  The associate frequently is required to sit and climb or balance.  Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.  Must have ability to regularly lift at least 50 pounds. Valid driver’s license is required.

About Vertiv

At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup.

We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $4.4 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

Whether you’re an established professional looking for a career change, an undergraduate student exploring options or recently received your MBA degree, you’ll find a variety of opportunities at Vertiv. Explore them now and join our team of 19,000 employees in making the future of our customers’ business possible.

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to','Customer Engineer

Company info

Vertiv Co.
Website :

Company Profile
At Vertiv, your vision is our passion. It’s why we design, build and service mission critical technologies that enable vital applications for data centers, communication networks, and commercial and industrial environments. Formerly Emerson Network Power, we support today's growing mobile and cloud computing markets with our portfolio of power, thermal and infrastructure management products, software and solutions, all complemented by our global service network. We help strengthen the world’s most vital applications by bringing together global reach and local knowledge, and our decades-long heritage including brands like ASCO, Chloride, Liebert, NetSure and Trellis. It’s an uncommon combination of resources and expertise and one that allows you to truly realize what’s possible.

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