Regional Technical Engineer

Profile

\u003cp\u003e\u003cstrong\u003eKEY ACCOUNTABILITIES:\u003c/strong\u003e\u003c/p\u003e
\u003cul\u003e
\u003cli\u003eSupport end-user and office technologies following established department policies and procedures.\u003c/li\u003e
\u003cli\u003eProvide on-site and remote user support and guidance. Ensure a stable and performing end user computing experience.\u003c/li\u003e
\u003cli\u003eLiaison between Regional/Remote Technical Support team and Tier 2/3 Engineering/Infrastructure teams.\u003c/li\u003e
\u003cli\u003eBe technical lead for the Regional/Remote Technical Support teams\u003c/li\u003e
\u003cli\u003eDevelop and implement user policy and reference materials.\u003c/li\u003e
\u003cli\u003eResearch, test and support hardware for use in environment.\u003c/li\u003e
\u003cli\u003eProvide support training to Regional Technical Support and Service Desk team members.\u003c/li\u003e
\u003cli\u003eEnsure SLAs are being met in the Regional/Remote queues\u003c/li\u003e
\u003cli\u003eCollaborate with Enterprise Engineering and Infrastructure teams to ensure end user needs are being met, discuss ongoing major projects and collaborate on future initiatives.\u003c/li\u003e
\u003cli\u003eLead office openings, moves and upgrades, and Firm events as needed.\u003c/li\u003e
\u003cli\u003eProvide proactive and timely input, suggestions, and feedback on process and system issues; take an active role in development and implementation of processes and procedures.\u003c/li\u003e
\u003cli\u003eProvide feedback and coaching to team members.\u003c/li\u003e
\u003cli\u003ePerform such other/additional duties as may from time to time be assigned.\u003c/li\u003e
\u003c/ul\u003e
\u003cp\u003e\u003cstrong\u003eTECHNICAL SKILLS AND COMPETENCIES REQUIRED:\u003c/strong\u003e\u003c/p\u003e
\u003cul\u003e
\u003cli\u003eDemonstrated knowledge of leading and supporting IT teams\u003c/li\u003e
\u003cli\u003eThorough knowledge of law firm applications including Microsoft Office and netDocuments.\u003c/li\u003e
\u003cli\u003eThorough knowledge of Cisco suite of collaboration platforms such as WebEx, Jabber and Call Manager.\u003c/li\u003e
\u003cli\u003eExperience with mobile devices, specifically supporting the iOS platform. Experience with MDM (mobile device management) platforms a plus.\u003c/li\u003e
\u003cli\u003eDemonstrated experience in end user support and basic training.\u003c/li\u003e
\u003c/ul\u003e
\u003cp\u003e\u0026nbsp;\u003c/p\u003e
\u003cp\u003e\u003cstrong\u003eEDUCATION AND CERTIFICATIONS:\u0026nbsp;\u003c/strong\u003e\u003c/p\u003e
\u003cp\u003e\u0026nbsp;Preferred: \u0026nbsp;Bachelor\u0026rsquo;s degree in information systems or information technology\u003c/p\u003e
\u003cp\u003e\u003cstrong\u003eEXPERIENCE REQUIRED:\u003c/strong\u003e\u003c/p\u003e
\u003cp\u003e\u0026nbsp;3 years related experience\u003c/p\u003e
\u003cp\u003e\u003cstrong\u003eWORKING CONDITIONS\u003c/strong\u003e (Environment within which the work is performed):\u003c/p\u003e
\u003cp\u003e\u003cstrong\u003eREGULAR (IN-OFFICE):\u003c/strong\u003e\u003c/p\u003e
\u003cp\u003eOffice environment with little exposure to excessive noise, dust, temperature, and the like.\u003c/p\u003e
\u003cp\u003e\u003cstrong\u003eEMPLOYMENT WITH LITTLER MENDELSON:\u0026nbsp;\u003c/strong\u003e\u003c/p\u003e
\u003cp\u003eAll employees are expected to adhere to the Firm\u0027s personnel policies and procedures, according to the Professional Staff Employee Handbook.\u003c/p\u003e
\u003cp\u003eThe above statements are intended to describe the general nature of the job and do not represent that all such duties will be performed by all individuals who hold the job. The list of accountabilities and their related duties is not exhaustive in that incumbents may be assigned other duties in addition to those shown.\u0026nbsp;\u003c/p\u003e
\u003cp\u003e\u003cstrong\u003eSCOPE OF JOB DESCRIPTION AND MODIFICATIONS:\u003c/strong\u003e\u003c/p\u003e
\u003cp\u003eThis job description does not limit the tasks that an employee may reasonably be requested to perform. Substantive changes to this job description may be necessary to meet the changing business needs of the firm.\u0026nbsp; Notwithstanding this Position Description, all Littler Mendelson employees are at-will employees \u0026ndash; each may resign at any time and for any reason, and the firm is free to terminate the employee at any time, with or without cause and with or without notice.\u003c/p\u003e
\u003cp\u003e\u0026nbsp;\u003c/p\u003e,EqualOpportunityEmployerDescription:null,PayTransparencyPolicyStatement:null,MatchScore:1.0,HasApplied:false,ApplicationJobBoardName:null,ApplicationJobBoardId:null,DateApplied:null,Salaried:false,CompensationAmount:null,PublishingStatus:1,Links:[],BehaviorCriteria:[],MotivationCriteria:[],EducationCriteria:[],LicenseAndCertificationCriteria:[],SkillCriteria:[],WorkExperienceCriteria:[],JobBoardMemberships:[{JobBoardId:631c7b72-f9c7-4adf-9109-9967ce8334e4,PublishedInternal:true,PublishedExternal:true,ExternalPostedDate:2022-04-27T16:30:57.399Z,InternalPostedDate:2022-04-27T16:30:57.399Z}],AssessmentUri:null,AssessmentStatus:null,OpportunityIsClosed:false,TravelRequired:null,TravelDescription:null,SupervisorName:null,Assessments:[],ApplicationId:null,CompensationAnnualMinimum:null,CompensationAnnualMaximum:null,CompensationHourlyMinimum:null,CompensationHourlyMaximum:null,CompensationCurrency:null});

Company info

Littler Mendelson P.C
Website : https://www.littler.com/