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Job Details

SMM/Senior Operations Maintenance Manager

Company name
Jones Lang LaSalle Incorporated

North Haven, CT, United States

Employment Type


Posted on
Jan 07,2019

Valid Through
Apr 22,2019

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Job Description

Take your career to the next level by joining a high-energy team of problem solvers and innovators. JLL is partnering with one of the world’s largest online fulfillment network to ensure that buildings under our oversight operate at peak performance. We provide facility management, automation, and maintenance services in distribution centers across the U.S and Canada. Our teams of JLL technicians, facilities managers, and administrators work together to keep fulfillment center machinery running smoothly while upholding a safe environment where all employees can thrive.  As we continue to grow, our JLL facilities teams need capable people ready to keep buildings and equipment in safe working order. We have over 1,000 technicians and are planning to add 500 more skilled workers this year. If you're looking for a career that will provide a fast-paced work environment, ability to grow your career and the chance to learn from the best in the industry, then we’re looking for people like you!

Sr. Operations Manager


The Senior Operations Manager is the lead manager on site.  In consultation with senior account leadership, oversee the operation, staffing, performance and development of a team of highly skilled technicians and managers in delivering Material Handling, Industrial Automation and Robotics services in a 24x7 logistics environment.  This position is responsible for achieving the expected level of service delivery as described in the Service Level Agreements and measured by the Key Performance Indicators.  Additionally, the expected levels of service delivery must be achieved at the lowest possible cost and within the prescribed budget for each facility. The Sr. Operations Manager is part of the North American Operations Team that provides services to the client across the United States, Mexico and Canada. 

Reports to:     Regional Facility Manager

Supervises:    Senior FM and FMs,

Location:        North Haven, CT

Main Roles and Responsibilities

Oversee the environmental and safety program for the site and foster a “Safety First” culture within the JLL and supplier teams

Sets overall vision and leadership for the operations team

Establish and execute strategic direction for operations & maintenance team in alignment with client goals.  Ensure all Client and JLL safety procedures are followed. Develop training programs to increase team technical capabilities.

Coordinate the operational aspects of the properties in a manner which protects, maintains and improves the value of the client's assets

Inspect buildings’ physical plant routinely to guarantee that building services are at the highest level of quality standards. Monitor and review preventive maintenance programs.

Utilize data to develop trends and insights that will drive continuous improvement in the site performance

Manage third-party contractors/vendors engaged in operating and maintaining properties

Manage supplier performance at the facility and maximize utilization of suppliers, preferred vendors and contractors.  Coordinate discussions with each vendor or supplier regarding goal setting, performance criteria, and performance review.  Develop scope of services and assist in vendor negotiations for new and the maintenance of existing contracts.

Transform existing operational practices to leverage JLL tools, processes, relationships, best practices to ensure service delivery is high efficient and effective.

Manage site to achieve KPI and performance indicators.

Have the ability to step in and lead teams to recover the facility from unplanned downtime events

Lead/assist in site incident investigation, utilize structure problem solving to identify root cause of failures

Client Relationship Management

Develop and maintain positive relationship with Client General Manager and Operations team by providing a seamless interface to client; must have superior leadership skills, sense of urgency, bias for action, attention to detail and creativity

Primary interface with client representatives.  Collaborate to determine client expectations.  Ensures delivery of committed services and overall satisfaction with JLL performance. 

Demonstrate leadership, responsiveness and creativity in finding solutions for service delivery.

Employee Management

Establish and maintain a safety-first culture by promoting and driving safe work practices timely training, best practices as well as delivering rewards and recognitions to promote safe behavior.

Work with Regional Facility Manager to provide the strategy, vision and continuous improvement to drive the facility personnel to advance the quality of service delivery and further the client partnership.

Foster a collaborative teamwork environment.  Promote energy and enthusiasm.  Maximize productivity.  Motivate employees with recognition and career growth opportunities.

Ensure optimal roll out and training in the use of standard CMMS tools, processes and systems where possible. Ensure facility compliance with use of the new tools.

Complete all performance reviews, both mid-year and year-end, on a timely basis.  Ensure that individuals that do not achieve excellence or show significant performance problems are coached and put on improvement plans.  Work with HR to ensure proper performance management steps are taken.

Work with the Regional Facility Manager to source employee career growth and development opportunities within or outside of the account.  Understand employee career growth aspirations to enable matching of firm needs with employee abilities.

Financial Management

Develop and maintain operating budget for the site and achieve targets as defined in KPIs; Provide written variance analysis and forecast to client

Meet facility specific cost savings targets to contribute to the account achieving significant savings in year one and two of outsourced operations.

Work with strategic sourcing professionals to identify cost savings opportunities and support their contracting efforts.

Work with finance and accounting professionals to produce on-time and accurate reports, including cost savings initiatives, variance analyses, etc.

Develop property specific multi-year capital improvement project plans; Manage the process to complete the projects


Undergraduate or Masters Degree in Engineering, Business Administration, or related field preferred with a minimum 6-8 years direct supervision of a facilities organization >50 FTE within the industrial or manufacturing environment, experience within the logistics environment is a plus.

Knowledge of conveyance, high speed Sortation systems or Industrial Automation is preferred

Experience in managing MHE, Controls and PIT operations

Demonstrated experience in managing 24x7 operations in a fast paced, high pressure work environment

Superior client relationship management skills

Experience in root cause analysis including 5 Whys, Fishbone, FMEA or equivalent.

Lean or Six Sigma understanding.

Demonstrated negotiation skills

Ability to plan and manage within budget and time constraints

Strategic thinker with strong implementation orientation

Basic understanding of commercial leases, contract documents and routine accounting methods

Familiarity with and understanding of building systems

Ability to multitask and work without direct supervision

Excellent prioritization and conflict resolution

Proficient in MS Office, and possess strong written, verbal and people skills

Strong organizational skills and collaborative management style needed


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Company info

Jones Lang LaSalle Incorporated
Website :

Company Profile
JLL is a financial and professional services firm specializing in commercial real estate services and investment management. We create value for companies and institutions that invest in and use real estate. Our 48,000 people work across 1,000 locations in 70 countries to serve the global, regional and local needs of corporates, investors and developers. Our integrated services offering is grounded in expertise in all property types, a deep understanding of real estate markets and capital markets, and is coordinated and consistent across geographies.

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