Blue Shield of California
El Dorado Hills, CA, United States
Engineering, Work At Home
Enterprise Monitoring Engineer, Senior','190010L','Looking for a chance to do meaningful work that touches millions? Come join the hardest working, nonprofit health plan in California and help us shape the future of health care. Blue Shield of California is focused on transforming health care by making it more accessible, affordable and customer-centric. Being a mission-driven organization means we do much more than serve our 3.5 million members: we were the first health plan in the nation to limit our annual net income to 2 percent of revenue and return the difference to our customers and the community, and since 2005 we have contributed more than million to the Blue Shield of California Foundation to improve community health and end domestic violence. We also believe that a healthier California begins with our employees, so we provide them with resources to develop and maintain a healthy lifestyle through our award-winning wellness program, Wellvolution. We're hiring smart thinkers and doers who want to work for a leader and innovator in the challenging, ever-changing healthcare space. Come and help us make health care better for everyone.','!*!Responsible for design, development, deployment and maintenance of IT infrastructure, application and business service monitoring, alerting and reporting.
The Senior Monitoring Engineer is engaged in all phases of the project lifecycle which include; gathering and analyzing user/business system requirements related to proactive and reactive monitoring and event creation. Other duties include operational activity related to Request and Incident Management. identifying and closing gaps or fixing defects in existing monitoring. Proactively identifying gaps and creation of monitoring before an Incident occurs. Reactively responding to Incidents and remediating gaps where monitoring does not exist.
The Senior Monitoring Engineer works to achieve operational targets with direct impact on departmental results. Is responsible for improving processes, systems or products to enhance performance of the job area. Can adapt and embrace new perspectives and approaches on existing problems. Communicates with parties within and outside of own department, with the ability to educate others on complex disciplines. May have responsibility for communicating with parties’ external to the organization (e.g., customers, vendors, etc.). Works to influence parties within and outside of the job function at an operational level regarding policies, practices and procedures.
Perform periodic audits of monitors under each toolset to ensure currency with application and system events and that monitors will work correctly.
Provide first and second level of support, analysis and trouble-shooting to resolve issues with event monitors. Offer expert tool advice to the troubleshooting team in quickly isolating and resolving incidents. Help drive reduction in Mean Time to Repair (MTTR) metric.
Think proactively and close gaps in current monitoring landscape to prevent incidents. Provide recommendations for improvement to reduce false-positives in alerts.
Provide recommendations and actionable tasks to automate and simplify routine monitoring tasks.
Proactively work to ensure compliance with all BSC policies and practices.
Provide written technical recommendations to improve monitoring capabilities.
Participation in projects.
Other duties as assigned.','!*!
5-7 years’ experience in an enterprise monitoring role.
advanced Windows/UNIX systems administrator skill set.
Working knowledge of several scripting languages – Required.
Project or process management certification – desirable.
ITIL Certification is desirable as well.
Experience in a fast-paced dynamic environment preferred.
Previous experience building and leading a team.
Healthcare/Payer operations experience – desirable.
Excellent analytical and problem-solving skills.
Requires deep knowledge of job area typically obtained through advanced education combined with experience.
Typically, viewed as a specialist within discipline. May have broad knowledge of project management.
Typically, requires a college degree or equivalent experience and minimum 7 years of prior relevant experience.
Other desirable experiences: IBM Application Performance Management,
AppDynamics','!*!Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork – Activity level: Sedentary, frequency most of work day.Please click here for further physical requirement detail. ','!*!Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork – Activity level: Sedentary, frequency most of work day.Please click here for further physical requirement detail. ','','IT Engineering','United States of America-California-El Dorado Hills','','Information Technology','Full-time','Jan 8, 2019','External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.','Enterprise Monitoring Engineer, Senior
Blue Shield of California
Website : https://www.blueshieldca.com
Blue Shield of California, an independent member of the Blue Shield Association, is a nonprofit health plan dedicated to providing Californians with access to high-quality health care at an affordable price.As a nonprofit health plan, Blue Shield is guided by our mission and values, which encourage innovation and enable us to be a catalyst for constructive change. Our mission and values are embodied in our proposal to guarantee health coverage for all Californians, the first time a major health plan has called for universal coverage. See our 2015 Mission Report.