Westminster, CO, United States
Engineering, It, Healthcare, Sql
The Healthcare Solutions portfolio comprises automated material handling and drug management systems for hospital facilities that increase efficiency and enhance the patient experience in forward-thinking hospitals. Swisslog automated material handling solutions provide quick, flexible and safe transportation of medications, specimens and basic supplies throughout hospitals and across medical center campuses, while its medication management solutions address packaging, labeling, storage and dispensing for inpatient and outpatient pharmacies.
Software Support Engineer
Location: Westminster, CO
The Software Support Engineer (SSE) is responsible for providing customer support and technical issue resolution to all Swisslog customers and employees. Additionally, the SSE will assist customers and Field Service staff with software and peripherals installation and configuration. The SSE serves as a member of a specialized technical support staff to provide input, direction to all Swisslog Heathcare team members.This person is a very visible team member to our customers and must demonstrate exceptional customer service and organizational skills.
The SSE works closely with the Systems Engineers, as well as the Technology Centers, and Engineering resources to manage customer needs, and escalate when required.The SSE should be a self-starter who is comfortable taking the initiative and making decisions in the care of our customers and team – owning the customer’s issues from start to finish.
Provide technical support to internal staff and customers for software related issues, including troubleshooting, resolving issues, and developing corrective and preventive actions.
Responsible for troubleshooting all interfaces between Swisslog products and customers’ hospital information systems, security databases, active directories, automated dispensing cabinets and wholesaler interfaces.
Work in conjunction with System Engineers, Software Developers, Field Service Engineers, to respond to general IT related questions.
Participate in on-call, after-hours support rotation as required.
Provide support for project activities as needed.
Record/communicate product quality issues for continuous process and product improvements.
Provide training to Swisslog employees and customers on system operation/functionality.
Advise Software Support Manager of any problems or opportunities that arise within their area of responsibility.
Ensure that required documentation is accurately completed and processed in a timely manner.
Communicate and share information with team members, internal staff and customers.
Travel to customer sites as required.
Other duties as required to support the delivery of best-in-the-business customer support
Act as a customer advocate to ensure the business is doing everything possible to deliver best in class customer service and that the customer is getting the most from their investments in Swisslog solutions.
One to three years’ experience supporting Windows Workstation/Server, Microsoft SQL server
Associates Degree or equivalent technical education
Experience with basic troubleshooting of networks and VPN
Scripting and programming capability
Microsoft Server Operating System installation and administration experience
Passionate about providing exceptional customer service, with exceptional communication and interpersonal skills
Experience with SQL – Query Experience and Basic SQL Tasks
Database administration experience
Desirable but not Essential:
Integration/interface troubleshooting experience, preferably in healthcare environment (HL7, EDI)
Bachelor’s degree and/or formal technical training.
Electromechanical or hardware automation experience.
Swisslog offers challenging work in a globally networked environment as well as competitive base salary, comprehensive benefits including health/dental and above-market 401K!
OUR SOLUTIONS DELIVER RESULTS. OUR EMPLOYEES DELIVER SOLUTIONS.
Swisslog is an EEO Employer, Females/Minority/Veterans/Disabled/Sexual Orientation/Gender Identity
Swisslog’s FMLA policy can be found at:
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require reasonable accommodation to complete the application or to perform your job, please contact Human Resources at
Talent Acquisition Coordinator
Paige Truitt Talent Acquisit