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Job Details

Software Developer/Site Reliability Engineer

Company name
International Business Machines Corp. (IBM Corporation)

Charlotte, NC, United States

Employment Type

Engineering, It

Posted on
Mar 06,2019

Valid Through
Jun 19,2019

Apply for this job


Job Description

1) Operational Support of IBM Cognitive Services. Develop improvements to infrastructure to improve reliability of IBM Offerings.

2) Implement monitoring of the Watson services, platform and infrastructure so that potential problems may be address before they impact customers.

3) Participate in on-call SRE rotation. This includes responding to system level alerts, confirming if a system is unhealthy, troubleshooting the issue and participating in restoring the system to health.

4) Execute service deployment activities. Creates and maintain fully automated Continuous Integration /Continuous Deployment pipelines for code deployment using Jenkins, GitHub.

5) Participate in Root Cause analysis process

6) Responsible for the bigger picture of how systems relate each other, uses an extent of tools and approaches to solve a wide range of problems.

7) Builds an auto-remediation methods and systems to automatically resolve the production incidents that may be difficult to prevent and keeps the services up and running.

Durham, NC

Required Technical and Professional Expertise

· Experience with Agile and collaborative software development practices and tools such as GitHub, slack, Zenhub

· IBM Cloud technical knowledge and troubleshooting experience including technologies such as Kubernetes container management.

· Experience with deploying and configuring Monitoring and alerting tools such as PagerDuty, grafana, kibana, Logmet, LogDNA, Sysdig, NewRelic

· Experience participating in Root Cause Analysis process and techniques to drive continuous improvement.

· Experience in executing service deployment activities using automated Continuous Integration /Continuous Deployment tools.

Preferred Tech and Prof Experience

Database configuration, installation and maintenance.

Scripting and software programming languages including Python

Network troubleshooting and maintenance

Writing Technical Documentation including Runbooks

Project Management experience

EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Company info

International Business Machines Corp. (IBM Corporation)
Website :

Company Profile
International Business Machines Corporation provides information technology (IT) products and services worldwide. The company’s Global Technology Services segment provides IT infrastructure and business process services, including outsourcing, process, integrated technology, cloud, and technology support. Its Global Business Services segment offers consulting solutions for strategy and transformation, application innovation, enterprise applications, and smarter analytics; and application management, maintenance, and support services. International Business Machines Corporation’s Software segment offers middleware and operating systems software, such as WebSphere software to integrate and manage business processes; and information management software for database and enterprise content management, information integration, data governance, data warehousing and analytics, business analytics and intelligence, and predictive analytics. This segment also provides Tivoli software for cloud and datacenter management, enterprise endpoint and mobile device management, asset and facilities management, storage management, and security systems; Rational software that supports software development; and Mobile Software for platform and application development, mobile security, and mobile device management. The company’s Systems and Technology segment provides computing power and storage solutions; and semiconductor technology, products, and packaging solutions. Its Global Financing segment provides lease and loan financing to end users; commercial financing to dealers and remarketers of IT products; and remanufacturing and remarketing services for equipment. The company was formerly known as Computing-Tabulating-Recording Co. and changed its name to International Business Machines Corporation in 1924. International Business Machines Corporation was founded in 1910 and is headquartered in Armonk, New York.

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