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Lead Systems Engineer - Citrix

Location
Vernon Hills, IL, United States

Posted on
Feb 07,2019

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Lead Systems Engineer - Citrix','19000326','!*!Lead Citrix Systems Engineer is accountable for the overall, designs, implementation, and optimization of the Citrix hardware and software related infrastructure. The Lead Engineer applies expert knowledge and skills to deliver a stable, secure, fault tolerant, scalable, and flexible infrastructure for CDW’s operations. This role leads efforts focused on design, implementation, maintaining high availability, performance, and security of XenApp and NetScaler systems that can be on-premise or on cloud.
 
This role is expected to be highly responsive and mentor junior and senior team members on processes and train on specific applications. The Lead Systems Engineer is also a subject matter expert (SME) on various applications and processes. The Lead Systems Engineer will assist the Manager of Engineering in ensuring that all phases of Systems Support is properly coordinated, measured, and conducted at a high-level.
 
Key Areas of Responsibility

Lead the deployment and management of Citrix XenApp, NetScaler, StoreFront, Web Interface, and associated environments
Oversee end to end System Development Life Cycle of the Citrix architecture/design through to system deployment and operations.
Collaborates with internal engineering/architecture teams to ensure the design,configuration and performance meets the needs of the Citrix service
Recommends system upgrades and develops implementation plans
Leads activities related to application presentation and upgrades as they relate to Citrix environments
Leads the design and implementation of the Citrix VDI infrastructure
Develops SOPs related to monitoring system health, alerting and response.
Accountable addressing problems and proactively troubleshoot irregularities before they become service-impacting issues (including performance tuning)
Gather requirements, design, and deploy server-based solutions to meet business needs.
Work with a variety of proprietary applications for implementation and perform upgrades as required
Develop internal documentation and procedures related to the systems infrastructure
Assigns duties such as application support, patch management, client support activities, etc.
Occasional update and management of scripts such as PowerShell and Windows batch script
Regulatory audit (PCI, HIPAA, etc.) remediation Lead the technical architecture documentation for CDW’s server infrastructure.
Identify, recommend and implement hardware upgrades and coordinates installation activities.
Act as a technical point of reference for and mentor junior engineers.
Additional Responsibilities

Collaborate with business owners to complete server project requirements.
Participate in business continuity planning for infrastructure.
Coordinate with IT Help Desk to communicate issue status and respond to questions.
Rotate On-Call support responsibility.
Support security policies, practices, and guidelines for the Citrix infrastructure.
Researches, recommends tests and installs new software versions as required meeting business needs and using CDW best practices.
Proactively collaborate cross-departmentally on projects.
Work additional evening and weekend hours as necessary.
10% travel required.','!*!Education and/or Experience Qualifications

High School Diploma or equivalent.
10 years of Citrix Engineering experience or 7 yrs. CDW Citrix engineering experience
Other Required Qualifications

Experience in as a technical lead
Experience managing Citrix NetScaler and Access Gateway
Experience configuring Citrix Storefront
Active Directory administration
Working knowledge of basic database administration functions
General troubleshooting capabilities across the OSI model
Knowledge of general virtualization product like VMware or Hyper-V
Experience monitoring server performance and troubleshooting problem areas
Strong analytical and problem-solving skills
Ability to effectively prioritize and execute tasks
Expert working knowledge of the appropriate operating systems and physical hardware.
Proven history of balancing multiple priorities simultaneously with the ability to adapt to the changing needs of the business while meeting deadlines.
Flexibility to work evening and weekend hours as necessary.
Excellent verbal and written communication skills with the ability to relay technical information to a non-technical audience and effectively interact with all stakeholders including senior leadership.
Highly self-motivated and directed with keen attention to details
Ability to work both independently and in a collaborative team environment
Solid process documentation skills.
Preferred Qualifications

AppSense
FSLogix – Office 365 Container
Vendor certifications
Citrix : CCA, CCIE, CCEE
VMWare: VCP, VCAP-DCA, VCAP-DCD ','Corporate IT','Full-Time','Full-Time','Regular','Supervisor','First Shift','First Shift','No','US-IL-Vernon Hills','','','','','','','','IT Solutions Delivery','Lead Systems Engineer - Citrix

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