Windows Systems Engineer

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Systems Engineer
GENERAL SUMMARY:
The IT Systems Engineer is responsible for all onsite service and support needs for our customers, IT and IT business units. This relates to all technology, to include: virtual workstations, servers, patch management, and vendor specific hardware and software.
Essential Duties and Responsibilities:
** IT support relating to technical issues involving Microsoft**s core business applications, as well as virtual environments built on VMware.
** Support services for Microsoft related technologies: Windows Server 2003/2008/2012 etc.
** Support services for HP / Dell related technologies: Servers, Storage.
** Implement and support disaster recovery solutions using E-Vault.
** Understanding basic networking: WAN and LAN connectivity, routers, firewalls, and security
** Remote access solution implementation and support: Terminal Services, licensing services.
** System documentation to include system reviews and recommendations
** Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages.
** Ability to be on-call 24/7 in cases of emergencies
Additional Duties and Responsibilities:
** Improve customer service, perception, and satisfaction
** Ability to work in a team and communicate effectively
** Escalate service issues that cannot be completed within agreed service levels
** Communicate to customers: keeping them informed of progress, notifying them of impending changes or agreed outages, etc.
** Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals
** Develop in-depth knowledge of the service catalog and how it relates to customer**s needs
** Document internal processes and procedures related to duties and responsibilities
** Work through a daily schedule that has been established through the ticketing system
** Understand processes in service ticketing system by completing assigned training materials
** Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry
Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
** Interpersonal skills: telephone skills, communication skills, active listening and customer-care
** Diagnosis skills of technical issues
** Ability to multi-task and adapt to changes quickly in a fast paced environment
** Technical awareness: ability to match resources to technical issues appropriately
** Service awareness of all organization**s key IT services for which support is being provided
** Understanding of support tools, techniques, and how technology is used to provide IT services
** Self-motivated with the ability to work in a fast moving environment
** IT Degree preferred in a technology-related discipline
** Preferred 5-10 years of experience working in the IT Field
** Physical ability to lift minimum 50lbs
Randstad Technologies is an EOE-M/F/V/D and is a wholly owned subsidiary of Randstad Holding nv, a $22.5 billion global provider of HR services and the second largest staffing organization in the world.
Randstad Technologies
El Segundo, CA 90245-2724
****
Web: ****

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